Refund policy

Returns

We accept return requests within 14 days of delivery. Because each garment is handmade and one of a kind, we’re unable to offer direct exchanges.

To request a return, contact us at sethfraiman721@gmail.com within 14 days of delivery. Please do not send an item back before contacting us. If your return is accepted, we’ll provide the return address and instructions.

Returned items must be unworn, unwashed, unaltered, free of makeup, deodorant, pet hair, and odors, and returned with all original tags attached.

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable. Items sent back without first requesting a return may not be accepted.

Once your return is received and inspected, we’ll let you know whether the refund has been approved. Approved refunds will be issued to the original payment method within five business days. Your bank or card provider may require additional time to post the refund to your account.

Items that are worn, washed, altered, damaged after delivery, or returned without their original tags may not qualify for a refund.

If an item arrives damaged, defective, or different from what you ordered, contact us at sethfraiman721@gmail.com within seven days of delivery and include photos. We’ll work with you to provide a full refund or another suitable resolution, including return shipping when applicable.

Because each piece is handmade, minor variations in color, texture, and measurements may occur. These natural variations are part of the character of the garment and aren’t considered defects. Please review all product photos, descriptions, and measurements carefully before purchasing.